Modernizing digital workflows for efficiency, transparency, and collaboration
The Ministry of Transport operated in an environment where documents were managed manually, often leading to lost information and inefficiencies. Employees would submit completed documents to their supervisors but had no way to track their progress or status. This lack of visibility resulted in duplicate efforts, slow response times, and inconsistent case management. Additionally, excessive reliance on paper and email chains created unnecessary administrative burdens and slowed decision-making and collaboration across teams.
The Permanent Secretary at the Danish Transport Ministry wanted to modernize ways of working within the department to make it part of the digital age. The aim was to reduce the amount of emails and paper involved in departmental workflows, so that employees could collaborate efficiently to support the policy aims of the department.
The Permanent Secretary, Jacob Heinsen, also felt that there were too many information silos and not enough transparency about the workings of the department.
“In the past, once employees had finished their work on a document, perhaps to provide an answer to a parliamentary question, they would give it to their boss. But they did not know the status and location of that document in the overall process” he says.
